Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to liaise with colleagues and supervisors on routine work issues
literacy skills to read and interpret work instructions
organising skills to:
plan work tasks in a logical sequence
work efficiently
problem-solving skills to:
identify and resolve simple problems relating to activities and events
interpret work plans
self-management skills to:
follow work plans and meet deadlines
follow safety procedures
teamwork skills to work with others in setting up and cleaning up after public activities and events.
Required knowledge
components of different types of public activities and events
emergency procedures relevant to the work context
procedures and practices for the set-up and operation of public activities and events
recommended safe work practices relevant to public activities and events
roles and responsibilities of different personnel in the set-up and operation of public activities and events
security requirements relevant to public activities and events.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Detailsmay relate to: | location responsibilities roles rosters schedules timelines. |
Resources may include: | audiovisual equipment and recordings budget caterers catering supplies consumables, such as: environmentally friendly bags pens stickers furniture give-aways guest speakers lighting promotional or support materials, such as: activity sheets electronic presentations handouts posters props sample bags security space staffing transportation. |
Activities and events may include: | ceremonies demonstrations displays excavations exhibitions festivals field trips guest speakers guided tours holiday or weekend activities industry activities, such as: book week library week outreach open days orientation performances, such as: craft demonstrations film music theatre workshops programs that promote reading and literature, such as: adult literacy story time school programs special occasions theme days training sessions visits by: artists authors curators performers. |
Specific work requirements may relate to: | answering or making basic phone enquiries regarding activities and events assisting with booking accommodation and travel arrangements for guest speakers assisting with booking venues, rooms or taking bookings for attendance assisting with bumpin and bumpout assisting with catering assisting with furniture and equipment set-up assisting with set-up of displays customer service tasks developing or organising the printing of promotional or support materials greeting and directing attendees venue preparation. |
Work colleagues may include: | administrative staff collection management staff curators directors education officers guides marketing staff peers producers security staff supervisors technical specialists, such as IT staff visiting presenters. |
Documentation may include: | activity sheets attendance sheets basic timeline for preparations for activity or event checklists electronic and hard copy correspondence advising of upcoming events equipment lists incident reports list of required resources posters or other materials publicising activities and events running sheets simple written report summarising preparations, plans and delivery of activities and events. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist